SMI = dedicated team of professionals
Our company was founded in 1995. We have been located in the Scranton Wilkes-Barre area since our inception. Our corporate office is located in Wyoming, PA with locations in the Greater Allentown and Greater Lancaster areas.
Throughout our existence, we’ve dedicated ourselves to our customers, pro-actively developing solutions to meet their unique needs and making their satisfaction our priority.
We’ve also strived to be the market leader with innovative solutions and use of technology. We believe that our customers benefit when we invest in learning and leverage our knowledge and experience to become better every day.
Our mission is to create safe and enjoyable outdoor spaces, develop mutually-beneficial relationships with our customers and team members, and remain steadfast to our core values:
- Genuinely caring about other people
- Giving our best effort
- Delivering quality with pride
- Acting ethically and with integrity
Our vision is to be recognized as the market leader in NE Pennsylvania to be both the contractor of choice and the employer of choice. We will accomplish this by:
- Providing exceptional service quality, reliability, and value to our customers
- Providing exceptional growth and career opportunities for our team members
Our Decision-Making Process
In the snow-fighting business, deciding what to do and when to do it is no easy task. Making good decisions under pressure requires years of experience, use of advanced technology, and a solid understanding of customer requirements. This is what we do best.
The thousands of combinations of multiple variables make each event unique. Time of year, time of day, day of week, ground temperature, air temperature, precipitation form, wind speed, property type, customer expectations, and many other variables impact the decision making for every snow and ice event. Our experience in handling all types of storms means peace of mind for our customers.
We monitor weather conditions constantly using advanced digital weather modeling technology. We research and track storm activity as it develops sometimes days before it arrives. Our customers never need to call us to tell us it’s snowing.
Our dedicated team is ready to respond 24/7 throughout the winter. Our mobilization processes are unparalleled in our industry.
Our Quality Control Process
Our ability to maintain high quality standards sets us apart from our competitors. We don’t over-commit our resources. We actually perform site inspections; we don’t just say that we do. In fact, we employ full-time quality control supervisors. All of our truck and equipment operators are connected through a digital communications network. We train every person who works for us and we work as a team. We communicate unique site situations and unusual customer expectations to our field personnel. We take our work seriously and it shows in our quality.
Our Unique Value
Our customer satisfaction and retention are the highest in the industry. While there are many reasons for this, some of the more important reasons are listed below.
- Locally owned & operated
- Systematic 24/7 weather monitoring
- Emergency capabilities
- Well-maintained fleet
- Heavy duty commercial fleet
- Years of experience
- Excellent decision-making
- SIMA membership
- Certified Snow Professional (CSP) on staff
- Advanced Snow Managers (ASM) on staff